Submit resumes to:

Big Dutchman, Inc.

Beth Velderman, HR Manager

3900 John F. Donnelly Dr.

Holland, MI 49424

Email to:

bvelderman@bigdutchmanusa.com

 

Download an application

 

Field Service Technician (Full Time)

Big Dutchman, Inc. a world leader in poultry and pig equipment is seeking to expand our Pig department with a full time Field Service Technician position.

• Will install, inspect, service and repair equipment in the field while under general supervision of the Director of Pig Systems Sales.
• Perform the duties of site manager if required at multi-house installations.  This includes inventory management and general project coordination with customer service.
• Maintains frequent contact with the main office to receive assignments and review service problems.
• Write service reports from findings in the field.
• Frequently contacts customers regarding any service needs.
• Refers more complex problems to the Director of Pig Systems Sales.
• Oversee installation process at various levels depending on our responsibility.
• Coordinate independent contract installation crews.
• Work closely with the Project Manager to develop and administer processes to better manage installations.
• Work with the Pig Department to reduce warranty expense while improving customer satisfaction.
• Conduct customer, Distributor or Installer training on system installation, operation and maintenance.
• Conduct follow-up visits to installations to ensure proper system function.
• Provide after sale technical support and service as required.
• Recommend improvements to product ensuring ease of installation, improved function and cost reduction.

Requirements

• 3-5 years service experience in livestock equipment.
• High level of technical aptitude including electrical and mechanical systems.
• Proficient and diplomatic with oral and written communication with customers.
• 80% travel required
• Willing to work irregular hours including weekends if required.
• General knowledge of common PC software including: MS Word, MS Excel and e-mail.
• Ability to capture and transmit digital pictures via e- mail.
• Candidate must live in one of these four states, IA, NE, MN, or SD.

Customer Service / Sales Coordinator

DUTIES AND RESPONSIBILITIES

• Work with all internal departments to answer varying questions that the customer may have (technical, pricing, product availability, etc.) and relay the information via fax/phone/e-mail to the customer and salesperson
• Potential daily contact with sales personnel and customers
• Double checks terms and conditions of sale per project
• Review project scope, cost and schedule requirements and coordinate projects accordingly.
• Coordinate the development of proper parts lists with sales or engineering
• Divide and enter orders and sales dollars into appropriate sub orders.
• Coordinate change orders to project contract with estimating, sales and the customer.
• Coordinate submission of manuals and spare parts list to customer based on project scope and availability of materials.
• Investigates order shortage or damage reports from customers and correspond the findings to those involved
• Write service reports based on customer/salesperson/supervisor information and corresponds the findings to those involved
• Alert customer and salesperson of any order delays with the rescheduled information
• Coordinate resolution of punch list items needed to satisfy customer and procure  final payment
• Be vigilant and proactive about maintaining and improving project margins where possible.
• Coordinate invoicing with accounting based on contract documents and/or shipments.
• Maintain precise, organized customer files and accounts

QUALIFICATIONS

• Proficient in Microsoft Window’s applications (Word, Excel)
• Good oral and written communication skills
• Have general technical aptitude and ability to project manage.
• Inside sales /customer service experience.